Tittel: Software Specialist
Arbeidsgiver: Beckhoff Automation LLC
Beckhoff Automation LLC currently has a job opening for a Motion Control Software Specialist (electrical engineer) based in our Savage, MN (Minneapolis area) North American headquarters office. As a Motion Control Software Specialist, you have the opportunity to help shape the way the company develops and implements automation controls for a variety of industries throughout North America.
Qualified individuals for the Motion Control Software Specialist position will be expected to serve as the technical expert for Beckhoff’s TwinCAT motion control software products and help maximize the success of relevant technologies. Individuals in this position will work with all departments of the company to drive results.
Tier 3 Support:
Answer technical questions and educate the frontline sales and support staff.
Coordinate with Support Team Leader for better Level 1 development.
Provide direct customer support as part of the escalation channel.
Monitor support queue in Software Motion Control product area and assist with direct customer support in times of high call volume.
Add knowledge base articles in your specific area of expertise.
Assist in long-term testing of newly released or developing technologies.
Update the specialist project spreadsheet as time permits.
Direct Support of Sales Team:
Work with sales team to ensure that proper technical solutions are recommended for customer projects.
Work with regional application engineers and keep them up-to-date on the latest NC / CNC software technologies.
Attend sales visits to key high profile accounts located across North America, as required.
Assist in the development of trade show and sales demos in your product area.
Support Training Efforts:
Identify new training documents and products features and ensure the Training Group is aware of them so that curriculum can be adjusted as necessary.
Develop training module(s) within your area of expertise.
Teach custom training to both staff and customers, as necessary.
Technical Interfacing with Headquarters Product Development:
Identify and build a working relationship with your corresponding colleague at Beckhoff’s global headquarters in Germany.
Strive to develop collaborative working processes with all responsible parties in your product area in terms of product development, production, support and service.
Additional Marketing work as time permits:
Trade magazine interviews (via phone and email)
Generation of whitepaper material for marketing use in magazine features or as sponsored advertising content
Trade show demo development and occasional trade show booth staffing
Bachelor’s Degree in Electrical Engineering or related field.
Minimum of 5 years’ experience programming and developing automated motion control systems.
Solid understanding of motion controllers and PLCs as well as CNC solutions with deep knowledge of the software behind these technologies.
Technical training experience with clients and/or internal employees.
Highly proficient with IEC 61131-3 programming languages and Microsoft-based software.
Ability to travel up to 25% locally, nationally, and internationally.
Beckhoff Automation LLC offers a highly competitive salary and benefits along with an engaging and collaborative working environment and opportunity for long-term career growth.
For further information and a job description please contact