Tittel: Client Service Associate
Kontraktstype: Permanent
Stillingsprosent: 100%
Sted: Dublin
Søknadsfrist: ASAP
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Danish Client Service Associate for Facebook (m/f) (Dublin)
You will be responsible for supporting Facebook's new and existing SMB EMEA advertisers and agencies via email, chat and callback
Job description:
This includes troubleshooting general and specific issues with advertiser's and agencies' accounts such as campaign management, account management and billing, in addition to helping advertiser and agencies' with new campaigns, optimizing existing campaigns, measuring the performance and return of investment of these campaigns, and supporting advertisers and agencies with any platform issues
The Support and handling of enquiries of new and existing EMEA advertisers and agencies across a wide range of advertising spend
Reactively follow up on their platform issues
Develop and/or optimize their campaign strategies based upon advertiser/agency contact.
Record inspirational customer stories through interactions with advertisers and agencies
Maximize advertiser and agencies' return on investment
Ensure best practice product adoption amongst the advertisers and agencies supported
Identify trends to enhance the customer support experience and processes
Work cross-functionally with internal Facebook Client Services' team
Increase best practice product adoption from converting inbound enquiries into sales and through follow-up activity
Improve data quality by correctly logging customer interaction and improving stored customer data
Our profile of preference:
Danish native speaker
Fluent English
Entrepreneurial, operational, business mind-set for a customer experience-driven Facebook
Marketing / Advertising background or sales experience a plus.
Demonstrated ability to work and collaborate in a team setting
Excellent written and verbal communication skills in native language
Excellent customer service skills
Knowledge of Facebook advertising will be a strong plus
Knowledge of Salesforce a plus
What we offer
Full-time and long-term contract
Salary:25.000€ gross/year + up to 5000€ gross/year in bonus
Internal Development Program
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