Tittel: Product Support Advisors

Kontraktstype: Permanent

Stillingsprosent: 100%

Sted: Barcelona

Ref.kode: SP. CARE

Søknadsfrist: 20-04-2013

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Danish or Norwegian Product Support Advisors

SELLBYTEL is one of the leading European service providers for Customer Management Solutions with more than 5.500 employees at 38 locations in Germany, France, Spain, Scotland, Poland, Czech Republic, Russia and Tunisia. Our clients belong to the top 500 business companies in the sectors IT and hi-tech, telecommunications, automotive, financial services, health care and commerce. We are a dynamic company in constant growth. Please find more about us on our corporate website www.SELLBYTEL.com

In line with SELLBYTEL Group Technical Support and Service project, we are currently recruiting Danish or Norwegian L1 Customer Support Advisors to be part of an exciting team, working for the leader in the technological sector (computers, phones, MP3, tablets, entertainment).

Our Service is responsible for resolving Customer´s technical requests, when possible, in a single telephone call using customer´s troubleshooting protocols:

- Take incoming user requests (via telephone, email, voicemail, pager, or other automated alerts), log call details onto case management systems and provide response and resolution to the customer. - Maintain knowledge and expertise associated with applications specific to Users. - Proactively update customers with status and resolution progress. - Monitor / progress all open queries in queue. - Escalate potential service issues to appropriate level.

We offer:

- Full time position, Rotative Shift Monday-Sunday: 8.00-20.00h
- Salary: 15.827.57 € gross/year (fixed) + bonus based on performance up to 160€/month
- Extensive training on market leading products, personal development programs and mentoring to fully
develop skills.
- Good career prospects in a reputable company which rewards serious and hard workers.
- Free Spanish/Catalan classes.

Requirements:
- Advanced user knowledge of IT environment : Knowledge on MAC environment will be a strong plus.
- Adequate professional experience (dealing with clients, especially over the phone and/or providing
technical support).
- English compulsory at a conversational level (initial training will be held in this language).
- Danish or Norwegian at native level
- Excellent customer care skills.
- Active listening and identification of sales potential.
- Responsible and independent work habit.
- Good communication and team skills, flexibility and stress resistance

For further information and a job description please contact

jobbportalen.no