Tittel: Service Desk Manager
Kontraktstype: Permanent
Stillingsprosent: 100%
Arbeidsgiver: SKANSKA IT NORDIC SWEDEN AB
Ref.kode: 241000021
Søknadsfrist: 17-11-2013
Følg Skanska på:
Service Desk Manager to Skanska IT Nordic
Skanska IT Nordic is looking for a Nordic/Global Service Desk Manager located in Stockholm, Helsinki or Oslo.
You will manage and have operational responsibility for Skanska’s Nordic and Global Service Desk function within Skanska IT Nordic. You will manage a highly service-minded and efficient team supporting a large organization. You will have a highly visible role amongst our business partners and take responsibility for leadership, control and decision-making for the Nordic Service Desk organization. To help you succeed in your mission, you have three team leaders, stationed in Norway, Sweden and Finland.
We require:
Relevant education in the area of IT and/or at least five years of experience from a similar employment, e.g. from leadership of helpdesk and support operations
Proven competence and experience from budgeting and forecast processes
Experience from working in an IT organization
Experience and capability to drive change, manage relations and cooperation
Capability to develop, motivate and coach your employees
Fluency in written and spoken English and one of the Nordic languages
We appreciate:
Knowledge of more than one Nordic language
Knowledge from ITIL framework?
We are looking for a person with a passion to develop and motivate their employees, having a coaching attitude. Communication is vital for being successful in this role.
The Service Desk Manager will report to the Head of Service Integration and Support of Skanska IT Nordic (located in Stockholm, Sweden) and be a part of the function’s management team.
We offer:
Skanska offers opportunities for development and a long term career. We encourage learning and competence development, and offer several internal career paths within Skanska globally.
How to apply:
Last day of application is 2013-11-17, but candidates may be considered earlier. If you have any questions regarding the position, please contact Karin.stjernquist@skanska.se Submit your application with your CV and Personal Letter as soon as possible.
Skanska IT Nordic supports 12 business units within Skanska and 12 000 IT users with effective IT-solutions. The services are provided by our close to 200 team members located in Sweden, Norway, Finland, Estonia and Denmark. Skanska IT Nordic plan, develop, maintain and deliver applications and are also responsible for infrastructure and operations.
For further information and a job description please contact
Kontaktperson:
karin Stjernquist, e-post: Klikk herSkanska
er et av verdens ledende entreprenørkonsern med ekspertise innen bygg og anlegg, utvikling av kommersielle lokaler, boliger og prosjekter i offentlig-privat samarbeid. Norge er et av ni hjemmemarkeder der Skanska har virksomhet. Basert på selskapets globale miljøkompetanse sikter Skanska mot å bli førstevalget når det gjelder grønne prosjekter.Konsernet har i dag ca 57 000 ansatte i utvalgte hjemmemarkeder i Europa, USA og Latin-Amerika. Omsetningen i 2012 var på ca 131,9 milliarder svenske kroner. Omsetningen i Norge var på ca 13,5 milliarder.
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