Tittel: Customer Service Advisors

Kontraktstype: Permanent

Stillingsprosent: 100%

Sted: Barcelona

Søknadsfrist: 30-03-2012

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Salomon/Wilson/ Arc’Teryx- Norwegian Customer Service Advisors, BARCELONA

Is sport and outdoor activities a big part of your life? Do you like to share your sport knowledge with others? Are you longing for the winter season to take the dust out of your skis/boards and conquer the slopes? Do you take control over the remote when tennis is on TV? Does the weekend seem too far away to meet with your friends and go hiking or climbing? If that is so, read carefully because this job is meant for you.

SELLBYTEL Group is glad to announce the opening of a new collaboration with Amer Sports (Salomon, Wilson, Arc’Teryx...) and we are now calling all sports lovers and customer service professionals for this brand new and exciting project.

We are looking for friendly and out going individuals, service minded and eager to support other people. Moreover, our future employees need to have an optimistic attitude ready to go the extra mile to provide excellent customer service support.

Responsibilities:

Contact Management

- Provide first class customer satisfaction at all times and do whatever is necessary to support our
customers
- Handle incoming customer contacts (via telephone, e-mail, chat or any other means – like Social
media), log call details onto call tracking systems and perform call follow ups according to procedures.
- Perform outbound contacts (via telephone, email or any other means) in response to generated issues
and update information onto call tracking system according to procedures.
- Ensure correct presentation of the customer’s corporate and brand images in all interactions. You will
be representing brands such as Salomon, Wilson and Arc’teryx

Knowledge Management:
- Attend all trainings and certify at Online Academy to prove expertise and understanding of all topics
relevant to the service.
- Provide pro-active feedback to team leaders regarding new solutions, potential escalations or service issues in order to pro-actively find solutions in cooperation with the company if not within SELLBYTEL guidelines
- Enrich and localize the knowledge database from new incoming contacts

Requirements:
Language Skills:
Native level of Norwegian

Soft Skills:
Self motivated
Team player
Active listening skills
Supportive person
Outgoing and open minded

Salary conditions:
- 1.375€ gross per month + 300€ gross per month (variable)
- Working hours: Monday to Friday 9-18h (all markets)
- Work location: Barcelona center – Glories.
- Free Spanish and Catalan Classes.

Career opportunities:
Opportunity to join our international team.

Questions:
To support your application, please, explain us briefly your experience with sports (sports you may have
practiced, actively follow, enjoy practicing, teaching).

From the following, which would be the sport you know more about?
Winter Sports (Alpine ski, Nordic ski, Mountaineering…)
Climbing
Tennis
Trail Running and Outdoor sports
Golf
Athletics

From the above chosen sport, which are the brands you associate with this sport?
(Clothing brands, accessories, materials, advantages/disadvantages)

For further information and a job description please contact

jobbportalen.no