Tittel: Service Desk Agent

Kontraktstype: Permanent

Stillingsprosent: 100%

Sted: Oslo

Arbeidsgiver: SKANSKA IT NORDIC SWEDEN AB

Ref.kode: 24100000V

Søknadsfrist: asap

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Service Desk Agent, Skanska IT Nordic

Service Desk Agent, Skanska IT Nordic, Oslo, Norway Our Nordic IT organization has the strategic goal to provide the best IT services in our industry, a challenge we would like you to join us in.

We are looking to strengthen our IT Service Desk Team with a skilled and service minded Service Desk Agent to complement our Nordic Servicedesk team, with 23 colleagues spread over the Nordics, where of 7 are located in Oslo.

We are supporting Skanska colleagues mainly in Norway, Sweden and Finland. Our solutions are primarily based on products from Agresso, Microsoft and Oracle. You will work with techincal support through phone and mail, register and follow up incidents according to SLA’s and particpate in different projects. You will also be involved in working with processes and procedures, documentation- and maintenance of relevant information.

The successful candidate is service minded teaam player with a customer focus and a relevant academic background. Experience and knowledge of Microsoft Sharepoint is an advantage. We appreciate you working in a structured way to ensure the quality level of IT Servicedesk. You will be a part of a cross-Nordic team in a virtual organization, why a high level of cooperativeness is key to be successful in this role.

We require:

- Experience from being in a support function
- Comfortably expressing yourself in Norwegian and English in speaking and writing
-At least 1 year of IT related education
-Thorough knowledge of Microsoft’s products
We appreciate
-Experience from Citrix solutions
-Experience of Mobile Device Management
-Experience/knowledge of Microsoft Sharepoint

We offer:
we offer you to be an important part of Skanska IT Nordic. Being a curious and accountable team player, you will fit in perfectly in our organization where we have fun at work.
You will get the opportunity to be a part of working together with great colleagues for future ventures. We encourage you to question status quo to come up with suggestions for improvement.

We offer you a role in an organization with great opportunities to grow and develop for a long term career.
Skanska and Skanska IT Nordic values equality and welcome applicants regardless of gender or ethnical or religious background, and in this recruitment we are happy to see female applicants.

In this recruitment we are cooperating with Toptemp, If you have any questions regarding the position, don’t hesitate to contact Liselotte Haugsnes on + 47 47 75 54 41 or liselotte.haugsnes@toptempit.no

Skanska IT Nordic supports 12 business units within Skanska and 12 000 IT users with effective IT-solutions. The services are provided by our close to 200 team members located in Sweden, Norway, Finland, Estonia and Denmark. Skanska IT Nordic plan, develop, maintain and deliver applications and are also responsible for infrastructure and operations.

For further information and a job description please contact

jobbportalen.no