Tittel: Call Center Manager
Kontraktstype: Permanent
Stillingsprosent: 100%
Sted: Kuwait
Arbeidsgiver: Al Babtain Group
Ref.kode: AB00111
Søknadsfrist: ASAP
Call Center Manager
Establish, create and develop new CRM systems or programs related for Customer relationship enhancement.
RESPONSIBILITY:
• Support the Sales, and marketing departments’ activities such as launching new models or forums to enhance customer satisfaction.
• Make sure of handling customer complains properly in coordination with all particular departments.
• Review & monitor the segmentation results, identify the opportunities, and set an effective action plan to improve customer relationship accordingly.
• Monitor the software programs operation to serve for all departments ‘activities such as reminder calls & feedback programs, and make sure of running all operational functions properly.
• Assign, supervise and review the activities of department staff, coach & give feedback related to their performance & prepare the performance reports required.
• Prepare all analysis reports required, identify the needful solutions whilst better service are given to gain customer satisfaction .
• Identify the training needs for the CRM team, and conduct the needful courses as per possibility.
• Coordinate with Marketing department for new customer acquisition ,and make sure of implementing needful issues with all team .
EXPERIENCE:
Minimum 5 years experience
QUALIFICATION:
Graduate from a reputed University in the field of Hospitality Management or related field.
KNOWLEDGE & SKILLS:
• Excellent oral & written communication skills both in English & Arabic.
• Knowledge of Automtive business functions and operating procedures. Customer service oriented.
• Pleasant with friendly manners. Strong interpersonal skills.
• High level of self-control. Excellent team player.
• Ability to make evaluative judgments.
• Effectively deal with job stress, angry callers and upset customers. Ability to write routine reports and correspondence.
• Excellent Computer skills and proficiency in MS Office Applications.
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